Privacy Policy

Wonderkin Limited (“Wonderkin” “we” or “us”) is committed to protecting your privacy. This Privacy Policy explains how information about you or associated with you (“personal information”) is collected, used and disclosed by Wonderkin. This Policy applies to our websites and Service, including www.wonderkin.co (the “Web Site”), as well as to consumer devices (“Wonderfolks ” or “Wondermom”) including our Smart sensor (“Kini Sensor”) and transmission hub (“Hub”) you register with our Service and to the online applications (“Apps”) which provides support for those consumer devices (collectively, our “Service”).

At Wonderkin, we take the security of our connected products very seriously. Please read the Data Security section below to learn more about Wonderkin’s security principles for our connected products.

1. HOW WE COLLECT AND USE INFORMATION

Generally. We collect personal information in order to provide you with a personalized, useful and efficient experience. The categories of information we collect can include:

• Information you provide. We store the personal information you provide when using our website including your name, email address, username and password, birthday, gender, photo, shipping address, billing information, and phone number when you register for an account, shop online, or communicate with us. If you register your device online for a limited warranty or through mail or another registration means, we also collect information about your Sensor and Hub such as the device ID, serial number or product code. We also store the personal information you provide when using our Application including your name, login information, gender, birthday. We may also collect personal information when you send us an email, or provide us with comments, chat message and opinions on our Website or through our Service.

• Information we receive from third parties. If you login to our Website or Apps through a third party social network or authentication service, these services will authenticate your identity and may share your personal information with us (such as your name, email address, and profile information). Similarly, we may receive certain personal information if you interact with our accounts on a social network, such as by “Liking” or “Following.” The data we receive from these third-party services is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website or Service.
  
  We use this information to operate, maintain, and provide to you the features and functionality of the Service, to process and ship orders, to provide customer service, and to communicate directly with you, such as to send you information about your orders, product sales, special offers, and new site features.   You can control your receipt of email by unsubscribing them or emailing us. We may also send you Service-related emails or notifications (e.g., account verification, order confirmations, change or updates to features of the Service, technical and security notices). You may not be able to opt-out of Service-related e-mails.  For more information about your communication preferences, see “Your Choices Regarding Your Information” below.

• Information We Collect from Registered Devices Equipped with Smart Technology. Wonderkin is equipped with smart technology which allows them to transmit data wirelessly to the Cloud system.  When you register your Wonderkin with the online App, we collect information about Wonderkin such as the Sensor and the Hub device numbers, and information about the Wonderkin and/or App usage, in-App activities, technical specifications, crashes, and other information about how you use your Wonderkin and the Application.  For example, Wonderkin could collect and transmit information about the user statistics, such as battery life and health, start and stop times, and number of uses. Wonderkin is equipped to collect data about the environment in which the Wonderkin is used. For example, Wonderkin collects information about movement, spatial orientation, wetness level of the diaper, and posture of the person wearing the Wonderkin as well as the exterior temperature.
  
  We use this information to collect and analyze statistics and usage data, diagnose and fix technology problems, enhance device performance, deliver the product’s intended functionalities, and improve user experience. We may use this information to provide you with personalized communications, including marketing and promotional messages, such as emails providing product order information when your device indicates a battery needs replacement. We consider information collected from our sensors as sensitive and confidential information and we do not share this information with third parties for marketing purposes. Please read the Data Security section below to learn more about Wonderkin’s security principles for our connected products. 
  
  Our sensors do not transmit this information unless you register your device online and connect to WiFi, Bluetooth, or connect to the internet via another method. 

• Information collected automatically. We and our third-party service providers may collect certain types of usage information when you visit our Website or use our Mobile Apps, read our emails, or otherwise engage with us. We use this information to enhance and personalize your user experience, to monitor and improve our websites and services, and other internal purposes. In some instances, we and our third-party service providers may combine this usage information with personal information. If we do combine any usage information with personal information, the combined information will be treated by us as personal information.
  
  We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “tracking technologies”). We, and our third-party partners, use tracking technologies to automatically collect usage and device information, such as:

• Information about your device and its software, such as your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to uniquely identify your browser, mobile device, or your account (including, for example, a persistent device identifier or an Ad-ID), and other such information. We may also work with third-party partners such as “Google” to employ technologies, including the application of statistical modelling tools, which permit us to recognize and contact you across multiple devices. For example, we use a third-party provider “JIGUANG” to enable push notifications in the Application. The information they collect from you includes, but not limited to, SDK or API version, platform, timestamp, application mark, application version, application distribution channel, iOS IDFV, iOS IDFA, Android advertiser mark, MAC address, IMEI equipment model, terminal manufacturer, terminal equipment OS version, conversion start/end time, language residence, mobile network/country code, time zone and network situation (WiFi and so on), hardware, CPU and battery usage situation and so on. For more information, you can refer to their privacy policy for the information collected and shared with them.

• Information about the way you access and use our Service. For example, the website from which you came and the website to which you are going when you leave our Website, the pages you visit, the links you click, whether you open emails or click the links contained in emails, whether you access the Website from multiple devices and other actions you take on the Website. Also, we collect usage events with our Application. Trigger events will be shared with our third-party push notification provider “JIGUANG” to prompt a push notification. 

• Information about your location, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate or infer a device’s location by analyzing other information, like an IP address.

• Analytics information. We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the Sites and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners.
  
  We use this data to (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the websites; (b) provide and monitor the effectiveness of the Service; (c) monitor aggregate metrics such as the total number of visitors, traffic, usage, and demographic patterns on our website and the Service; (d) diagnose or fix technology problems; and (e) otherwise to plan for and enhance our Service. We also use tracking technologies to personalize advertising. See Section 3 to learn more about our online advertising practices.
  
  If you would prefer not to accept cookies, most browsers will allow you to (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies; however, doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed your email and perform certain functions with it.
  
  Although we do our best to honour the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.

2. SHARING PERSONAL INFORMATION WITH THIRD PARTIES

We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Your Choices Regarding Your Information” section below.

• Other companies owned by or under common ownership as Wonderkin, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under this Policy;
• Third-party vendors, affiliates, and other service providers that perform services on our behalf, solely in order to carry out their work for us, which may include identifying and serving targeted advertisements, providing e-commerce services, push notifications, content or service fulfilment, billing, web site operation, payment processing and authorization, customer service, or providing analytics services.
• From time to time, with selected third parties who we think may offer you products or services you may enjoy;
• Third parties at your request. For example, Wonderkin permits third parties to develop apps and tools which interact with our Wonderkin, including, for example, Amazon Alexa and Google Assistant. If you choose to utilize a third-party app or service, we will permit the third party to collect information from your Wonderkin. Please note that Wonderkin does not control the data collection and use practices of these third parties. You should carefully review the privacy policy of our third-party providers and other documents before connecting your devices to the third party service. 
• Other parties in connection with any company transaction, such as a merger, sale of all or a portion of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy or related or similar proceedings; and
• Third parties as required to (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce our Terms of Use Agreement, including investigation of potential violations thereof, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect against harm to the rights, property or safety of iRobot, its users or the public as required or permitted by law and (v) detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.
• We may also share information with others in an aggregated and anonymous form that does not reasonably identify you directly as an individual.

3. THIRD PARTY TRACKING AND ONLINE ADVERTISING

We participate in interest-based advertising and use third-party advertising companies to serve you targeted advertisements based on your online browsing history and your interests. We permit third party online advertising networks, social media companies and other third-party services, to collect information about your use of our Website and Apps over time so that they may play or display ads on our Website, on other websites, apps or services you may use, and on other devices you may use. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies. We may share a common account identifier (such as an email address or user ID) or hashed data with our third-party advertising partners to help identify you across devices. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research.  

Google Analytics and Advertising.  We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Website and Apps.  You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by vising NAI’s online resources at http://www.networkadvertising.org/choices.

4. YOUR CHOICES REGARDING YOUR INFORMATION

Access, correct and update personal information.  You can access, correct and update certain personal information that you have provided to us by accessing “System Administrative” on our web application, or through our App.

Marketing communications. You can also click the “unsubscribe” button on any promotional email communication we send you.  Note that you may not be able to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, order confirmations, change or updates to features of the Service, or technical and security notices. 

Device collection. You can control or stop the collection of usage data from your registered device by disconnecting your WiFi or Bluetooth from the app, for example, by changing your WiFi password. Please contact us at info@wonderkin.co  if you have questions about disconnecting your Wonderkin.

Online advertising. You may be able to avoid the collection of information through cookies or other tracking technologies by actively managing the settings on your browser or mobile device.  Please review the technical information for your browser or mobile device for instructions on how to delete and disable cookies and other tracking/recording tools. 

Data Retention.  You may contact us at  info@wonderkin.co to request your personal information be deleted from our systems.  We reserve the right to de-identify your personal data, including information about products and Service usage, and to retain your anonymized information for our own records. 

5. SECURITY AND STORAGE OF INFORMATION

Wonderkin cares about the security of your information and uses physical, administrative, and technological safeguards to help to preserve the integrity and security of all information we collect and that we share with our service providers.  However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.  If you wish to change your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact us at  info@wonderkin.co. 

6. LINKS TO THIRD PARTY WEBSITES

The Services may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, retailers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies.  Please check the individual policies before you submit any information to those websites. Additionally, our website may include social media features such as Facebook, Twitter and Pinterest buttons (such as “Like,” “Tweet” or “Pin”).  These social media sites may automatically record information about your browsing behaviour every time you visit a site that has a social media button, regardless of whether you click on the button. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by our Privacy Policy. Please review your privacy settings on social media sites.

7. UPDATES TO THIS POLICY

We reserve the right to modify this Policy from time to time. If we make any changes to this Policy, we will change the “Last Revision” date below and will post the updated Policy on this page.

8. CONTACTING US

If you have questions or comments about this Policy or our privacy practices, please contact us at  info@wonderkin.co or by writing to us at:

In Hong Kong:
Wonderkin Limited
Rm 8, 5/F, Core F, Cyberport 3
100 Cyberport Road,
Telegraph Bay, Hong Kong

9. LAST REVISION DATE

This Policy was last revised, and effective as of 25/02/2021.

Data Security at Wonderkin

Wonderkin Limited (“Wonderkin” “we” or “us”) is committed to protecting your data.  At Wonderkin, we take the security of our products very seriously. If you’re a Wonderkin customer, and you use our connected products, here is all the information you need to know about our product security principles.

FREQUENTLY ASKED QUESTIONS ABOUT WONDERKIN’S DATA SECURITY

We do everything in our control to make sure the data we have in our system is used for providing the data and insights to you and making your life easier with caretaking. Below are some answers to commonly asked questions regarding the security of the data we have at Wonderkin:

HOW DO WE SECURE OUR CONNECTED PRODUCTS?

At Wonderkin, we take a defence-in-depth approach to security, adding multiple layers of protection around our Products, cloud and apps from start to finish. We ensure that the development of our products follows industry-standard security best practices, and we are using technology-leading tools to assist our development and security teams during this process. When deployed to market, we work with our suppliers and partners to ensure that our products and our suppliers’ and partners’ supporting infrastructure (including physical infrastructure, cloud and mobile apps) are properly configured, monitored and continuous security improvement processes are in place.

HOW DO WE HANDLE YOUR DATA?

All the data collected from your Wonderkin  as per the Privacy policy is handled with care and high levels of security. The data is encrypted both in transit and at rest. Data access is strictly controlled and limited only to authorized personnel to do their job and help improve your product experiences.

HOW IS DATA SECURE WHILE IN TRANSIT?

Wonderkin considers the data collected by our Sensor and Hub sensitive, confidential information. These data are protected following the industry-standard guidelines to ensure the security of this data just like any other personal data. During data transmission, Wonderkin Sensor and Hub connected products communicate with the Wonderkin cloud service using robust encryption. Currently, we use AES 256-bit encryption and Transport Layer Security (TLS v1.2). Data encryption is augmented through strong identity management. All Wonderkin Sensor and Hub connected products have identities when they come out of the factory and those identities are validated upon each new cloud connection.

HOW IS DATA STORED AT REST?

Within Wonderkin‘s cloud (built on top of AWS), customer data is stored encrypted. Customer data has multiple encryption keys which are rotated on a regular basis to reduce the risk of the data being compromised even in the event of key exposure. Within the mobile application, data storage follows the platform’s standards for application-secure data; any sensitive data that is used by the application is not stored on the mobile device, but instead is securely transported to Wonderkin‘s cloud for storage.

HOW DO WE KEEP OUR PRODUCTS UP-TO-DATE AND SECURE?

In conjunction with our security-minded development processes, Wonderkin ensures that we monitor and adhere to all supplier and industry alerts regarding security patches to systems and components used in our products.  

HOW DO WE SECURE THE WONDERKIN’S CONSUMER APP?

Wonderkin’s mobile applications are built to the security standards as specified by the manufacturers of the operating systems and devices (Apple iOS, Android, Samsung, etc.), and include advanced obfuscation tools to limit reverse-engineering by malicious users. 

HOW DO WE SECURE PERSONAL DATA?

Personal data such as name, gender, birthday, profile photos, contact information like email addresses, phone numbers are all stored within Wonderkin‘s cloud (built on top of AWS) and will not be in transit. AWS adopts world-class, highly secure data centres utilizing state-of-the-art electronic surveillance and multi-factor access control systems. Data centres are staffed 24×7 by trained security guards, and access is authorized strictly on a least-privilege basis. To ensure customers’ security, AWS has implemented sophisticated technical and physical measures against unauthorized access. With ISO 27001, 27017, 27018, 9001 certifications, AWS complies to all company systems and organization control regulations. AWS has a system of controls in place that specifically address the privacy protection of customer content, demonstrated with ISO 27018 certification. For more information on Cloud Security, please visit https://aws.amazon.com/compliance/

FUTURE PRODUCTS AND SECURITY

The landscape of security threats is ever-evolving, as is the security at Wonderkin. Wonderkin continuously trains, researches, and exercises processes that improve the maturity of the company’s overall ability to identify, react to, isolate and resolve security issues within our company and our products as quickly as possible.

Any additional questions, please at info@wonderkin.co